Anyone have a number for UPS that will go somewhere useful?

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  • Toestr
    Certified Post Whore
    • Jul 2020
    • 2871
    • Poland, Onterrible
    #1

    Anyone have a number for UPS that will go somewhere useful?

    I bought something from the US a couple weeks ago and of course the guy shipped UPS despite me requesting USPS. Now I have a $25 CAD brokerage fee owing on $7 CAD of taxes.

    I am able to save the brokerage fee by getting some documentation from UPS and paying the taxes myself at a border services office. The problem is they aren't sending me the documents!

    I've called their customer service number 4 times each saying to expect them to be emailed by x time; which has come and gone every time. They supposedly attempted delivery on Friday (they did not) and are going to try again today. If the customer service people aren't making the guys on the ground aware they need to hold onto it until I have paid then it will be returned to sender after 3 delivery 'attempts'.

    Does anyone have a contact for UPS that will actually do something useful for me?

    Sent from my Pixel 4a using Tapatalk

    Tags: None
    • ford
      Set to default
      • Jul 2020
      • 372
      #2
      Sucks you're dealing with this crap. I had an issue come up I tried fixing online and via the phone, but the only way it actually got sorted was going to my local UPS distribution center which has a customer center.

      Even then it wasn't a home run. The first person I talked to could confirm the package was around but claimed the driver with my package hadn't come back yet even though their tracking system said it had. The second person I talked to pulled some kind of rabbit out of a hat and made the package appear after about 15 minutes waiting. Hope that gives you some ideas.

        Comment

        • Cdn_Cuda
          You can finish projects?!
          • Jul 2020
          • 4525
          • Vancouver, BC
          #3
          Had this issue years ago. The UPS driver was nice and told me to refuse the package and get it through customs myself. Had to go to the local UPS warehouse, get them to print a document, drive to the CBSA office, get them to look at the document and pay whatever tax they deemed owning and then drive back to the UPS warehouse and give them the document to get my item. Thankfully it was all located close by each other at my local airport. Depending on your time might be cheaper to pay the $25 as crappy as it is.
          Cuda's Feedback

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            • Toestr
              Certified Post Whore
              • Jul 2020
              • 2871
              • Poland, Onterrible
              #4
              Update: the delivery driver actually came by today and when I explained to him that I wanted to refuse delivery and self declare he looked at me like I had 2 heads. He said that if I refused delivery it would be returned to sender. That would put me out far more than just paying the fee (now with an additional $10 CAD or so added on for collection). I am absolutely fuming.

              I sent a very passive aggressive message to the seller about this and I will be seeing what I can do with UPS because they have done absolutely nothing for me. Also kinda considering contacting a consumer protection correspondent at a local news station over this. Seems to me like being able to self declare my goods is a legal right because I doubt UPS would offer to allow me to do so out of the goodness of their hearts. The ability to do this has been denied to me because of ignorance or malice on their part. Or maybe I'm just stupid.

              Sent from my Pixel 4a using Tapatalk

                Comment

                • Toestr
                  Certified Post Whore
                  • Jul 2020
                  • 2871
                  • Poland, Onterrible
                  #5
                  Originally posted by Cdn_Cuda
                  Had this issue years ago. The UPS driver was nice and told me to refuse the package and get it through customs myself. Had to go to the local UPS warehouse, get them to print a document, drive to the CBSA office, get them to look at the document and pay whatever tax they deemed owning and then drive back to the UPS warehouse and give them the document to get my item. Thankfully it was all located close by each other at my local airport. Depending on your time might be cheaper to pay the $25 as crappy as it is.
                  That's basically what I was going to do. Only the UPS warehouse in my city isn't open to the public and I doubt the UPS store could help. I was going to get the forms emailed then I was going to go to one of the customs offices near Toronto since I was going to drive by them anyway.

                  But alas, the incompetence of UPS won out.

                  Sent from my Pixel 4a using Tapatalk

                    Comment

                    • Cdn_Cuda
                      #5.1
                      Cdn_Cuda commented
                      05-02-2022, 08:50 PM
                      Editing a comment
                      Yup, definitely dislike UPS.
                    • Cunha
                      Certified Post Whore
                      • Jul 2020
                      • 2027
                      #6
                      Ups is good. They ship ammo.

                        Comment

                        • Mr. Hick
                          #6.1
                          Mr. Hick commented
                          05-03-2022, 04:35 AM
                          Editing a comment
                          UPS is good in bald eagle territory, but not so much for maple syrup sommelier.
                        • Jordan
                          I. Am. Canadian. 🇨🇦
                          • Jul 2020
                          • 3476
                          • Southern Ontario, Canada
                          #7
                          Originally posted by Cunha
                          Ups is good. They ship ammo.
                          That's all it takes to keep Americans happy, eh?
                          And God turned to Gabriel and said: “I shall create a land called Canada of outstanding natural beauty, with majestic mountains soaring with eagles, sparkling lakes abundant with bass and trout, forests full of elk and moose, and rivers stocked with salmon. I shall make the land rich in oil so the inhabitants prosper and call them Canadians, and they shall be praised as the friendliest of all people.”

                          “But Lord,” asked Gabriel, “Is this not too generous to these Canadians?”

                          And God replied, “Just wait and see the neighbors I shall inflict upon them."

                            Comment

                            • Jordan
                              #7.1
                              Jordan commented
                              05-03-2022, 04:45 PM
                              Editing a comment
                              You should try some free healthcare... we have pills for that. 🙂
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