Feedback etiquette

[djeclypse]

So when you've had a poor to mediocre experience with a buyer/seller, do you document this in their feedback thread, if they have one? If they don't, do you create one and leave the feedback? If it's a thread they've created, what's to keep them from deleting the post?

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[Toestr]

Yep leave your experience in their feedback. Usually people create their own feedback, but I've seen people create one for other users, especially if the user isn't logged in regularly. I also don't think you can delete a thread/post unless you're an admin/mod.

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[Falcon16]

You can delete your own posts or threads IIRC

[punkncat]

The biggest issue that I have dealt with in this regard is the revenge post bullshit.
You post about how they weren't good to deal with, then they post in your feedback erroneous information and it just turns to a shit show. Really a shame in that people should know, but hard to avoid the other aspect.

If the experience was bad enough there (used to be) a separate bad member/avoid thread where the deletion aspect could not be accomplished.

[Falcon16]

If they have a feedback thread post up in it. If they don't then I'd say create one and post your experience.

[Axel]

Green members can close threads that they started. I don't think they can delete them, and they definitely cannot delete other's individual posts. FYI those are "soft" deletes and we can restore things in the event of funny business.
It's entirely appropriate to start a thread for someone if they don't have one.

Etiquette/rule-wise: when leaving negative feedback, keep it factual. "I paid JohnDoe for a red SuperMarker3000 on 9/06, but three weeks later John has still not provided a tracking number and has stopped replying to PMs", rather than "JohnDoe is a dirty scammer who ripped me off!!!" Generally speaking you get one post to leave your feedback and the other party is allowed one reply to tell their side, so it doesn't become a back-and-forth.

Revenge posting is crappy, but it's pretty easy to differentiate between guys who have been here ten years with one sour transaction, versus some bro who showed up two months ago and already racked up 4 complaints

[Jordan]

Green members can indeed delete their own posts and threads they've started. Perhaps the Reds should experience life as a greenie at some point?

[Axel]

There's a test account I can log in to check these things, but I'm..., you know... What's the thing? Oh yeah, lazy

[djeclypse]

How do you get a green account?

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[Carp]

How do you get a green account?

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The Green Door...

[Olsson]

There's a test account I can log in to check these things, but I'm..., you know... What's the thing? Oh yeah, lazy

[Axel]

Ah, don't get me staahted

[MAr]

If I wasn't so lazy I'd punch you in the stomach!

[Jonnydread]

I think the friendly thing to do is to give the other party an opportunity to make things right. Communication is key in everything and I'd be pissed if someone bought something from me and lambasted me online without giving me the chance to correct it. If the other person doesn't do their part I'd say go ahead and post up on that Wall of Shame.

[Loophole]

Really solid point you have here!

[Axel]

True that. Negative feedback is pretty much the last resort, it's over, best I can do is save someone else the same hassle

[CrowsFeast]

I agree, but when all the dust has settled I will write out my experience, generally giving them the benefit of the doubt. Something like, "Took XX 3 weeks with minimal responses before sending me tracking info. Stated delays were because they had the 'rona." or "Item arrived with a few dents and scratches that did not appear in seller pics. Seller offered $__ back"

1 off it's not a big deal to most people and things happen. They made it right in the end. If a pattern develops though then people know.

[punkncat]

I think the friendly thing to do is to give the other party an opportunity to make things right. Communication is key in everything and I'd be pissed if someone bought something from me and lambasted me online without giving me the chance to correct it. If the other person doesn't do their part I'd say go ahead and post up on that Wall of Shame.

There is absolutely something to be said for this method when dealing with a site like here. It was virtually unheard of to have an issue here. In all my years here the only bad experience I can recall turned out to actually be the fault of a shop employee who was fucking with me over something that I didn't know enough about at the time to challenge. On a couple of other sites it was often that the member would screw you over and ignore such requests up and until such time as you dented their feedback rating, and particularly on the Nation. Suddenly it became full focus to those douchewagons and/or a blistering feud in each other's feedback thread as I recounted above. It was even further unfortunate that many of the moderators there (if they could be considered such) didn't care to do anything about it. There were several times during that particular period that the only saving grace was the way that PP used to protect a buyer. Nowadays it is hard to count on that entity doing the right thing at all and usually decided by who contacted them first.