I'm in Canada and have encountered a new issue with ebay regarding their International Shipping Program.
Basically, if you list your item and don't even offer International Shipping, Ebay has their own International Shipping program that you are enrolled in automatically.
I recently sold 2 paintball items (simple air fittings) and listed as domestic sale only but both buyers were international to me (US and the UK).
With the ebay program, you ship to an ebay hub in your own country and then ebay ships it again off to the customer. They take care of any additional shipping costs, customs forms, tariffs etc.
Sounds great eh? Nope.
A few weeks later, you will receive an email.
We wanted to let you know that unfortunately this item could not be shipped internationally. As a result, your order can’t be fulfilled. This could be due to import restrictions or eligibility requirements. You get to keep the sale and we’ve issued a refund to your buyer. We understand this may be unexpected and would like to share more information about eBay International Shipping.
The buyer gets refunded, seller keeps all proceeds just like if the sale went fine, and seller is protected from negative feedback.
Unfortunately, there is no warning that this will happen and my items were a couple burst discs, gauges, and some fittings. Not dangerous air cylinders or paintball "guns."
So what happens to the items? Currently, they are marked as "liquidated" and there was no hint that they would be sent back to me. Ebay ate the entire thing.....twice.
So fair warning. Sell via this forum or your marker may end up in the bin because of whatever rule ebay is not aware of for their own shipping program. I spoke to them twice on the phone and they did not even know.
Basically, if you list your item and don't even offer International Shipping, Ebay has their own International Shipping program that you are enrolled in automatically.
I recently sold 2 paintball items (simple air fittings) and listed as domestic sale only but both buyers were international to me (US and the UK).
With the ebay program, you ship to an ebay hub in your own country and then ebay ships it again off to the customer. They take care of any additional shipping costs, customs forms, tariffs etc.
Sounds great eh? Nope.
A few weeks later, you will receive an email.
We wanted to let you know that unfortunately this item could not be shipped internationally. As a result, your order can’t be fulfilled. This could be due to import restrictions or eligibility requirements. You get to keep the sale and we’ve issued a refund to your buyer. We understand this may be unexpected and would like to share more information about eBay International Shipping.
The buyer gets refunded, seller keeps all proceeds just like if the sale went fine, and seller is protected from negative feedback.
Unfortunately, there is no warning that this will happen and my items were a couple burst discs, gauges, and some fittings. Not dangerous air cylinders or paintball "guns."
So what happens to the items? Currently, they are marked as "liquidated" and there was no hint that they would be sent back to me. Ebay ate the entire thing.....twice.
So fair warning. Sell via this forum or your marker may end up in the bin because of whatever rule ebay is not aware of for their own shipping program. I spoke to them twice on the phone and they did not even know.
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