Hey folks, just dropping in to add my experience to the repository.
BLUF: excellent service. Chris got me back on the field in about 10 minutes, no questions asked and no charge.
I picked up an N2 V1 used for a great price a while back, looked like it had not been fielded or just barely. I shot a few hundred rounds through it at home with no issues, but didn't have a chance to play with it until this past weekend at Fulda Gap.
Right out of the gate on Saturday morning the N2 was all over the place at the chrono. I adjusted it to stay under limit, but the spread from low to high was 50-100 fps. Oh well, I wanted to get out there and play (get shot a lot). 30 minutes in and about one full hopper, the gun was acting like it was chopping balls. The barrel was paint soup. My gun only had the .688 insert with the stock barrel, and the event paint was running around .678. Super overbore, chrono results kinda make sense, but why the broken paint?
I hiked back to camp, changed the barrel to a Disruptive kit with the .678 control bore. Good blow through fit. Cleaned out the beach and hopper, and trudged back to the firing line to get back in action. About ten shots in, every shot starts curving like there's paint in the barrel. I took the barrel off and it looked near perfect, but the breech was soup. Now is a good time to mention that the gun had a random pseudo burp sound when I pulled the trigger, sounding like something between a Tippmann almost out of gas and a short stroked cocker trigger.
On my way back to camp to swap guns, I decided to take it to the Nova booth and see what they could do. Chris gassed my gun up, cycled it a few times, and said he knew the problem. He pulled the core, unscrewed the back cap and swapped one piston with a couple of orings for a new assembly, and put it back together. He explained that they had updated that part with different orings to resolve a sealing issue that produces the problem I was having. He also stressed the importance of bore matching to avoid ball clipping. He tuned my gun on the chrono to shoot 275 +/- 3-4 fps. The whole experience took less than 10 minutes, at no charge. I was so impressed that I bought an insert kit to go with the stock barrel, and TJ gave me a $10 discount on it. I have barrel kits and didn't need another one really, but I believe in giving business to companies that treat me well.
The gun ran great the rest of the weekend. I only swapped to the Phantom to save paint so the new guys I was hosting could be as trigger free as they wanted.
I've seen the mixed opinions about Nova on the internet and on this forum. This episode is my only direct experience as a customer of the company.
Chris, TJ, and the lovely red head (I'm sorry, I forgot her name) treated me well, fixed my used gun for free, and gave me a discount on barrel inserts. That's good customer service, and I'm impressed. YMMV.
BLUF: excellent service. Chris got me back on the field in about 10 minutes, no questions asked and no charge.
I picked up an N2 V1 used for a great price a while back, looked like it had not been fielded or just barely. I shot a few hundred rounds through it at home with no issues, but didn't have a chance to play with it until this past weekend at Fulda Gap.
Right out of the gate on Saturday morning the N2 was all over the place at the chrono. I adjusted it to stay under limit, but the spread from low to high was 50-100 fps. Oh well, I wanted to get out there and play (get shot a lot). 30 minutes in and about one full hopper, the gun was acting like it was chopping balls. The barrel was paint soup. My gun only had the .688 insert with the stock barrel, and the event paint was running around .678. Super overbore, chrono results kinda make sense, but why the broken paint?
I hiked back to camp, changed the barrel to a Disruptive kit with the .678 control bore. Good blow through fit. Cleaned out the beach and hopper, and trudged back to the firing line to get back in action. About ten shots in, every shot starts curving like there's paint in the barrel. I took the barrel off and it looked near perfect, but the breech was soup. Now is a good time to mention that the gun had a random pseudo burp sound when I pulled the trigger, sounding like something between a Tippmann almost out of gas and a short stroked cocker trigger.
On my way back to camp to swap guns, I decided to take it to the Nova booth and see what they could do. Chris gassed my gun up, cycled it a few times, and said he knew the problem. He pulled the core, unscrewed the back cap and swapped one piston with a couple of orings for a new assembly, and put it back together. He explained that they had updated that part with different orings to resolve a sealing issue that produces the problem I was having. He also stressed the importance of bore matching to avoid ball clipping. He tuned my gun on the chrono to shoot 275 +/- 3-4 fps. The whole experience took less than 10 minutes, at no charge. I was so impressed that I bought an insert kit to go with the stock barrel, and TJ gave me a $10 discount on it. I have barrel kits and didn't need another one really, but I believe in giving business to companies that treat me well.
The gun ran great the rest of the weekend. I only swapped to the Phantom to save paint so the new guys I was hosting could be as trigger free as they wanted.
I've seen the mixed opinions about Nova on the internet and on this forum. This episode is my only direct experience as a customer of the company.
Chris, TJ, and the lovely red head (I'm sorry, I forgot her name) treated me well, fixed my used gun for free, and gave me a discount on barrel inserts. That's good customer service, and I'm impressed. YMMV.
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