Message Center refuses to load

[lhamilton1807]

I've had a number of times when I click on Notifications > Go to Message Center just to have MCB not be able to fulfill the page request. This happens around the same time whether I use a desktop browser or a mobile browser. After a few hours, it seems to clear up.

Desktop (MS Edge browser) error page:


On mobile (Brave, Safari) the page is just blank and refuses to load anything, including an error.

[Painthappy]

Huh... Haven't had the issue. I'll see what I can do, maybe clear the cache or something.

[lhamilton1807]

It’s odd - when this happens I can visit any page on MCB with the sole exception being the Message Center. The error on the screenshot is 500, a server side error. I’ve been getting this issue for the last 30+ minutes in case you need to review logs for clues.

Not sure if this article helps or not.

[BrickHaus]

I've seen a similar error, but being a different browser the window is different. I'm not sure exactly what causes it, but here are a few points I've figured out.

1. The error is tied specifically to one of your notifications, not all.
2. If you can recall your common subs. You can click the home banner, and scroll the main page. And manually click into a thread you are subbed to that is also at the top level.
3.if you manage to click into the thread with a bad link, it'll clear said digit from your message center, and re-allow access to see the others.
4. Its common, but not always tied to you looking at a high traffic thread, and returning to the home page within the right split second of receiving another notification.

Example: it happened to me today the " how to make custom pump rod" thread. Its in the sheridan section, so I get notifications for it. I was reading the thread on break. I left it open on the browser on my phone technically, but went to poke mcb for a glance while I took a swig of coffee.

bouncing to the home page showed a notification, but the link was broken. I naturally went to that punp rod thread and it cleared the notification, fixing my issue.

Not sure if that helps you guys code it. And or if itll help yall deal with it. Because the message center is forever broken til you clear the notification.

[lhamilton1807]

Nice sleuthing!

[Painthappy]

Thanks guys... Will see what can be done. I don't really use the notifications myself and probably why I've never seen it.

[lhamilton1807]

I’m not sure this is related to a borked post/thread. I have zero notifications in Message Center, but when I tap on the Bell icon > Go to Message Center, a blank page loads.

[Painthappy]

I'll see what I can do