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East Coast Paintball Supply

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    East Coast Paintball Supply

    Just wanted to say a quick word about this company, and how awesome they are in dealing with customers! I just made an order for some new paintball pants from their site, but unfortunately they were out of what I was wanting and had to cancel the order. I reordered in a different color and didn’t hear anything for a few days, but then got a text from the owner to ask to call them about my order. I did so and spoke with Shae, who was beyond awesome. They were out of the pants in question, but she offered to send me a pair that was over double the price I had ordered just as a gesture of goodwill for the website info still showing available. She sent pics of the new stuff after our phone call (which I ended up turning down, I really wanted the first type I ordered) to try and resolve the error and keep me as a happy customer.

    As a person who works as a vendor inside of a retail business, customer service over the past couple of years has been lacking across the board, but she did everything she could to make sure I didn’t walk away upset. Very pleased with how they run their business, and I will definitely go to the first from now on when I need new gear. After only dealing with ANS in the past, it was nice to have something resolved so personally and professionally.

    Just wanted to pass along the experience in the event that anyone else was looking for gear and in need of a new outlet!

    #2
    I’m glad to hear this.

    They are the only local paintball shop to the general Pittsburgh area that I’m aware of. They are owned by the same folks that run Urban Assault Paintball which has been a long standing field in the region. Urban Assault is also the location of the Iron City Classic tournament or whatever it was called this past year.

    My feedback

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      #3
      I had had a few dealings with them through their website and had a similar experience. At first there was little update on out-of-stock products, but they did get in contact with me after a few days and did everything could to make it right. They seem like a smaller player in the online paintball world, but I like to help out the little guys and will keep doing business with them whenever I can.
      "but we all have electros and you guys only have pumps, this wont be fair"

      (chuckling quietly) "we know"

      My collection:
      Memornix's Collection V2 - mcarterbrown.com

      Comment


        #4
        Link to the web page? Maybe I'll browse around a bit

        Sent from my motorola edge 5G UW (2021) using Tapatalk

        I use Tapatalk which does NOT display comments. If you want me to see it, make it a post not a comment.

        Feedback
        https://www.mcarterbrown.com/forum/b...323-s-feedback

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        #5
        On a side note, they have 2 mags in their used section right now.
        "but we all have electros and you guys only have pumps, this wont be fair"

        (chuckling quietly) "we know"

        My collection:
        Memornix's Collection V2 - mcarterbrown.com

        Comment


          #6
          This is pretty dope jersey in the used section classic mag to…

          Comment


            #7
            Good to hear that, I've been considering them for new-in-box stuff, if I don't go through the local field.

            Comment


              #8
              The shop owner messaged me again today to tell me she found another pair in my size, but unfortunately they were in a desert camo. Still though, awesome that they’re still keeping me in mind! Would 100% recommend this shop to anyone!

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