Extreme Velocity (Phantom Online) upholds Mike's Tradition of customer service

[rathbaster]

I got a call last night from Extreme Velocity (Phantom Online) about my order that I put in this past weekend.

I was aware that it would be delayed since they were away at SuperGame2022 but they wanted to assure me that they had my order and offered me a free color upgrade on the part I ordered (I declined as I wanted the part in black) to compensate for the delay.

I feel they are upholding Mike's tradition of customer service first and foremost.

Order from them (or contact them) in confidence.

[NONOBLITUS]

Agreed , I have had the same type of service with Mike and now Extreme Velocity

[Ego10Baller]

That’s great to hear. I’ve ordered from them a fair bit at this point as well and I’ve been very impressed. Friendly, customer-centric service that is responsive to inquiries and phone calls. They also ship very quickly

[AnarchicArctic]

I’ve only dealt with them over email, but they have been very responsive to communication and quick with shipments. No complaints here

[shooter311]

I called them up and left a voicemail asking if they had any green/silver acid wash parts left kicking around. Jesse called me right at 8am their time to let me know he looked everywhere and only found a feed tube in that ano. I was blown away they actually had something, I paid through their site for the tube and they mailed it that day.

When leaving a voicemail it mentioned that they are also "The Angel Guy" so on the phone we chatted about an 06 Speed that I had without working eyes. I ended up sending that in to them and he let me know when it showed up. Then called again to go over the issues and the possible fixes. I just told him to do what he recommended. The marker came back in a week and was in perfect working condition.

I will absolutely be doing business with them again.

[Impactfour]

I've been searching for green/silver parts as well, and feel like there was another member in the part swap thread looking. I wonder if enough of us were interested in a large enough order if they'd hook us up.

[chrislognshot]

way to go

[The Jayster]

Yep, have to hand it to EV, they're very responsive. We're encountering issues with my current order (basically, they don't have the parts to build a marker in a single colour, although some are coming in in a few weeks), but they're actively trying to figure something out. Good CS.

[iamthelazerviking]

+1 on this, they helped me out with some colored parts couple years ago, always responsive, and on a recent order I forgot some parts. They sent me an invoice for them but covered the shipping cost. Outstanding!

[StockMike]

Another happy/repeat EV customer here too! Jesse is a top-notch customer service dude! Never been disappointed with any purchase from them. If there was ever an issue with supply, Jesse always calls to clear it up and find a solution before shipping. After the phone call, there is a shipping notification in my email within the hour every single time.

[Lt. head-shot]

Just dropped by their Eugene store yesterday. Was able to pick up a dust black barrel and chat with their Angel tech about an O-ring issue. A+ dudes!!!!

[Thorny]

Bought my own phantom to my liking from EV. From the get go, Jesse has been up front about lead times, availability, shipping, and has held up. Ordered a few more pieces to dial some details in while my collection builds..
I wasn't around for Mike/CCI, but based on the experience I have had this far, they have surpassed any of my personal expectations going in. It's good to hear from the more senior folks here that the tradition survived - haven't found anyone that has anything bad to say about CCI or the Phantom.

[The Jayster]

I'll vouch for EV's excellent CS once again. I just got my brand new Phantom and I'm really happy. Communication with Jesse is excellent and he goes above and beyond.